Disruptions & Resources

The Air Passenger Protection Regulations may entitle you to specific levels of care and compensation if you are refused boarding, have your flight cancelled or delayed for at least two hours, or have your baggage lost or damaged.

Information about the Canadian Transportation Agency (CTA)

A dispute resolution body for some matters relating to air transportation is the Canadian Transportation Agency (CTA). Consult the Canadian Transportation Agency for more details or to file a complaint with the CTA's Dispute Resolution Branch.

Please refer to the details published on your airline's website for your protection (Air Transat, Air Canada, WestJet, Air France, British Airways, American Airlines, Lufthansa, Delta Air Lines.